Your data. Your farm.

Privacy Policy

We believe your farm records are your business. This policy explains what information Turuke collects, how we use it, and the choices and rights you have.

Effective date:

1. Introduction

Turuke (“we,” “our,” or “us”) is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Turuke mobile application (the “Service”).

By using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with this Privacy Policy, please do not use the Service.

Turuke operates in compliance with the Data Protection Act, 2019, of Kenya, and other applicable data protection requirements.

2. Information We Collect

We may collect the following types of information from and about users of the Service:

  • Personal information you provide:
    • Account registration: Name, email address, phone number, and password when you create an account. Passwords should be stored securely and not in readable form.
    • Support communications: The contents of messages you send to support and any contact information you provide.
  • Farm operational data you enter:
    • Flock data: Flock names, breeds, bird counts, acquisition dates, and related details.
    • Egg production data: Daily egg counts, production records, and notes.
    • Farm performance data: Information you enter about expenses, feed consumption, mortality, sales, inventory, and other farm operations.
  • Location information: Turuke does not collect precise geographical location information from your device.

3. How We Use Your Information

We use information for purposes such as:

  • Providing and maintaining the Service: Operating the app, storing your farm records, and generating reports.
  • Improving the Service: Understanding usage and improving functionality, performance, and user experience.
  • Communicating with you: Sending service notices, updates, security alerts, and support messages.
  • Analyzing usage: Understanding trends and activity related to the Service.
  • Ensuring security: Detecting, preventing, and addressing technical issues, fraud, misuse, or unlawful activity.
  • Legal compliance: Meeting applicable legal obligations and responding to lawful legal processes.

We do not sell your personal information or farm operational data to third parties.

4. How We Share Your Information

We may disclose information in these limited circumstances:

  • Service providers: Vendors who support services such as hosting, infrastructure, analytics, email delivery, or customer support. They should be permitted to process information only for authorized purposes and subject to appropriate confidentiality and data-protection obligations.
  • Legal reasons: Where disclosure is required by applicable law or a valid request from a court or public authority.
  • Protection of rights and safety: To enforce our Terms of Service or protect Turuke, users, or others.
  • Business transfers: In connection with a proposed or completed merger, financing, acquisition, or sale of all or part of our business, subject to applicable law.
  • With your direction or consent: Where you ask us to share information or otherwise provide valid consent.
  • Aggregated or de-identified data: We may share information that has been aggregated or de-identified so it cannot reasonably be used to identify you, for purposes such as analysis or research.

5. Data Security

We use reasonable technical and organizational measures designed to protect information against unauthorized access, alteration, disclosure, loss, or destruction. The measures used may include access controls, secure connections, and infrastructure safeguards appropriate to the Service.

No internet transmission or electronic storage method is completely secure. We therefore cannot guarantee absolute security, but we work to protect your information and address security issues when identified.

6. Data Retention

We retain personal information and farm operational data for as long as reasonably necessary to provide the Service, maintain your account, and fulfil the purposes described in this policy. We may retain certain information for longer where required or permitted by law, to resolve disputes, or to enforce our agreements.

Retention and deletion timelines depend on the type of information and the circumstances. If you request account or data deletion, we will handle the request in accordance with applicable law and any legitimate retention obligations.

7. Your Data Protection Rights

Subject to applicable law, including Kenya's Data Protection Act, 2019, you may have the right to:

  • Be informed: Receive information about how your personal data is collected and used.
  • Access: Request access to personal data we hold about you.
  • Rectification: Request correction of inaccurate data or completion of incomplete data.
  • Erasure: Request deletion of personal data in circumstances provided by law. See our account deletion instructions or contact us for assistance.
  • Restriction: Request restriction of processing in circumstances provided by law.
  • Object: Object to certain processing of your personal data, subject to applicable law.
  • Data portability: Request a copy of your data or transfer in circumstances provided by law.
  • Complain: Lodge a complaint with the relevant data protection authority where permitted.

To exercise a right or ask a privacy question, email joshuamwaurangugi@gmail.com. We will respond within the period required by applicable law. We may need to verify your identity before processing a request.

8. Third-Party Services

The Service may link to or rely on services operated by third parties, such as the Google Play Store or service providers supporting app operation. This Privacy Policy does not govern services that we do not own or control. Review the relevant third party's privacy policy before using its service.

9. Children's Privacy

The Service is not intended for individuals under 18, and we do not knowingly collect personal data from children under 18. If you believe a child has provided us with personal data, please contact us. Where we identify data collected in circumstances that violate applicable law, we will take appropriate steps to address it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page and update the effective date. Where required by applicable law, we will provide notice of material changes. Changes take effect as stated in the updated policy or notice.

We encourage you to review this page periodically.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, contact us by email:

joshuamwaurangugi@gmail.com